Failed Payments

If your subscription payment fails, your access to premium features may be interrupted. Here is how to resolve payment issues.

Expired card — Your payment card on file has expired.
Insufficient funds — The account linked to your payment method does not have enough balance.
Card declined — Your bank or card issuer declined the transaction.
Outdated billing info — Your billing address or other payment details are out of date.

Update your payment method — Go to your app store account and update your card or payment details.
- Android — Google Play > Profile > Payments & subscriptions > Payment methods.
- iOS — Settings > Apple ID > Payment & Shipping.
Retry the payment — After updating, your app store will typically retry the charge automatically within a few days. You can also try restoring your purchase from within Smara.
Contact your bank — If your card is being declined despite having funds, contact your bank to check for holds or blocks on app store transactions.

Your premium access may be paused until the payment is resolved.
Your account and data remain intact — nothing is deleted due to a payment failure.
Once the payment succeeds, your premium features are restored automatically.

If you continue to have issues, contact support.

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