Sign-In Problems
Last updated: 2026-04-09
Sign-In Problems
If you are having trouble signing into Smara, try the solutions below based on your sign-in method.
Email OTP Sign-In
- OTP not received — Check your spam/junk folder. Ensure you entered the correct email. Wait 60 seconds before requesting a new code. See Login OTP Not Received.
- OTP expired — OTP codes expire after a few minutes. Request a fresh code and enter it promptly.
- Wrong email — Make sure you are using the same email you registered with. Email addresses are case-insensitive.
Google Sign-In
- Ensure you are selecting the correct Google account.
- If you see a permissions error, check that Smara is not blocked in your Google account security settings.
- Try clearing your browser or Google app cache.
Apple Sign-In
- Apple sign-in requires iOS 13 or later.
- If you used "Hide My Email" during registration, use the same option when signing in again.
- Check Settings > Apple ID > Password & Security > Apps Using Apple ID to confirm Smara is listed.
General Tips
- Update Smara to the latest version from your app store.
- Restart your device and try again.
- Ensure you have a stable internet connection.
- If none of these steps work, contact support.